Refund policy

Audi Swim offers free returns for store credit only. Full store credit refunds will be issued via e-gift card. The store credit does not expire and can be used on any item on our website.

Any request for a refund to your original mode of payment will be subject to approval due to exceptional circumstances and will incur a fee.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For us to approve your return or exchange request, your order and items must meet the following guidelines:

- A return or exchange request must be made within 14 days of the order’s delivery date.
- The order must not have been purchased with a discount of 20% or more All purchases during sitewide sales are also not eligible for returns or exchanges.
- Items must not be used, damaged, or altered in any way. They must be in their original condition with all tags, hygiene stickers, and original packaging intact. Any washing, tearing, staining, or removal of tags and hygiene stickers when opening or fitting the items voids their return or exchange eligibility.

To initiate a return or exchange, please send an email to hello@audiswim.com or DM us on instagram @AudiSwim with your order number and reason for return or items to exchange so our team can assist you.

 

Exchanges
Audi Swim offers free one-time exchanges per paid order. Once the free one-time exchange has been availed and delivered, an order can no longer be fully refunded via store credit or to one’s original mode of payment.

 

Refunds
Audi Swim offers free returns for store credit only. Full store credit refunds will be issued via e-gift card. The store credit does not expire and can be used on any item on our website.

Any request for a refund to your original mode of payment will be subject to approval due to exceptional circumstances and will incur a fee.